Top-Ranked Companies Talk Customer Service 101

Christine Birkner
Marketing News
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Execs from customer satisfaction stalwarts Charles Schwab, Fox, Southwest, UPS and Wikipedia share tips on how to meet—and exceed—your customers’ needs.
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Christine Birkner
Christine Birkner is a staff writer for <i>Marketing News</i>. She can be reached at <a href="mailto:cbirkner@ama.org">cbirkner@ama.org</a>.
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